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Engaging with the media
Positive and negative comments from the public give the media important feedback. The links on this page will help you to address your comments correctly.
Broadcasters' viewer and listener contacts
If you do not receive a satisfactory response to a complaint, the next step is to complain to a regulator, but complaints made before publication (for print media) or transmission (for broadcasting) are not considered.
There are regulators for newspapers, for broadcast media and also for advertising, premium rate telephone services and illegal internet content.
Where available, these links also provide access to the regulators' codes and their recent decisions.
National Newspapers
This is not an exhaustive list, but intended to provide contacts for some familiar papers. A letter marked 'for publication' can make your view known to a wider audience if published. Alternatively, if you do not want to see your comment in print, you should mark any correspondence 'not for publication'.
The Times
e-mail: letters@thetimes.co.uk
fax: 020 7782 5046
Write: The Editor, The Times, 1 Pennington Street, London E98 1TA
The Daily Telegraph
Telephone: 020 7931 2000
Fax: 020 7931 2878
e-mail: dtletters@telegraph.co.uk
web: www.telegraph.co.uk
Write: The Editor, The Daily Telegraph, 111 Buckingham Palace Road, London, SW1W 0DT
The Guardian
Telephone: 020 7713 4995 or 020 7239 9959
Fax: 020 7837 4530
e-mail: comment@guardian.co.uk or letters@guardian.co.uk
web: www.guardian.co.uk
Write: The Editor, The Guardian, 119 Farringdon Road, London, EC1R 3ER
The Independent
e-mail: letters@independent.co.uk
Fax: 020 7005 2056
Write: The Editor, The Independent, 191 Marsh Wall, London, E14 9RS
The Daily Mail
e-mail: letters@dailymail.co.uk
web: www.dailymail.co.uk
Write: The Editor, Daily Mail Letters, 2 Derry Street, London, W8 5TT
The Daily Express
e-mail: expressletters@express.co.uk
Tel: 0871 343 1010
Fax: 0871 434 2704
web: www.express.co.uk
Write: The Editor, The Daily Express, The Northern & Shell Building, Number 10 Lower Thames Street, London, EC3R 6EN
The Mirror
e-mail: feedback@mirror.co.uk
Telephone: 020 7293 3000
web: www.mirror.co.uk
Write: The Editor, The Mirror, One Canada Square, Canary Wharf, London, E14 5AP
The Sun
Fax: 020 7782 4170
e-mail: letters@the-sun.co.uk
web: www.thesun.co.uk
Write: The Editor, The Sun, 1 Virginia Street, London, E98 1SL
Broadcasters' viewer and listener contacts
BBC
Phone: 08700 100 222
Textphone: 08700 100 212
Write: BBC Complaints, PO Box 1922, Glasgow G2 3WT
ITV
Phone: 0870 600 67660 (Programmes on ITV1, ITV2, ITV3 or ITV4) 020 7833 3000 (For national ITN news)
email: Programmes on ITV1, ITV2, ITV3 or ITV4; ITN News
Web Pages: ITV - Contact Us; ITV regional companies; ITN – Contact Us
Write: Duty Office, Gas Street, Birmingham B1 2JT
Channel 4
Phone: 0845 076 0191
e-mail: Channel 4 programmes; Channel 4 News
Write: Channel 4 Enquiries, PO Box 1058, Belfast BT1 9DU
Five
Phone: 0845 7 050505 or 0207 421 7270
Write: 22 Long Acre, London WC2E 9LY
Regulators
Newspapers
Press Complaints Commission
Phone: 020 7831 0022
Textphone: 020 7831 0123
Write: Halton House, 20/23 Holborn, London EC1N 2JD
Television, radio and telecoms
Ofcom
Phone: 020 7981 3040
Textphone: 020 7981 3043
Ofcom's approach to complaints
Write: Riverside House, 2a Southwark Bridge Road, London, SE1 9HA
Film and Video
The British Board of Film Classification
Their website says this: "The BBFC does not receive the volume of complaints routinely dealt with by television companies. All written complaints are responded to by examiners who helped classify the work in question and, when necessary, the Director himself."
Write: The British Board of Film Classification, 3 Soho Square, London W1D 3HD
Premium rate phone lines
ICSTIS
Phone: 0800 500 212
For instant information on a premium rate number: number checking service.
Illegal Internet content
Internet Watch Foundation
Advertising
The Advertising Standards Authority
Write: Advertising Standards Authority, Mid City Place, 71 High Holborn, London, WC1V 6QT, United Kingdom
The General Synod Religion in Broadcasting Group was set up following a motion passed in General Synod in 2000. Its remit is to monitor the "quality, quantity and scheduling of religious content on the BBC and the four commercial terrestrial TV channels and on radio."
Contact: Mr Arun Kataria, Head of Broadcasting, Archbishops' Council
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