General Payment Enquiries

When do I get paid?

On the last working day of each month. We will inform you if this alters.

What is my payroll reference number?

This can be found towards the top left hand side of your statement (e.g. 12/245K 1801).

How do I inform you of a change of address?

Please send us details of your new address in writing with a signature. This can be sent either by fax or post to the address on your statement. Please quote your national insurance and payroll reference numbers.  Instructions by e-mail will not be accepted.

How do I change the account into which you pay my stipend or pension?

If you wish to change the account into which we pay your stipend or pension you must write to us to authorise the change.  You can send your instruction by fax (to 020 7898 1769) or by post to the address on your statement. Please quote your national insurance and payroll reference numbers and remember to sign your instruction to authorise the change. For security reasons, instructions by e-mail will not be accepted.

Are you able to send me a duplicate P60?

Yes. Please contact the person named at the bottom of your statement.

Are you able to send me a duplicate P45?

Under HM Revenue & Customs (HMRC) regulations we cannot issue a duplicate P45. If you want the details for information we can send you a letter which sets out the figures which were on your P45. But a new employer cannot use this: in that case, you will need to contact HMRC.

Am I entitled to a removal and resettlement grant when I change my appointment?

The Commissioners are only responsible for removal and resettlement grants to Deans, Provosts and Commissioners' Canons who are taking up a new appointment at a cathedral for which they are required to move to a larger house. For more information contact the Bishoprics & Cathedrals Department. For all other payees, please contact your diocesan board of finance or cathedral office as applicable. Our Bishoprics & Cathedrals Department deals with new Bishops (Diocesan and Suffragan). For information contact Jan Dawson on 020 7898 1063.

How do I update my entry in Crockford?

Use this link to find out details on how you can update your entry.